Shipping policy

Think Fiberglass Shipping Policy

Where we ship

We ship from Stony Point, NY by UPS Ground to the 48 contiguous United States. Carrier rules do not allow some liquid components to travel by ground to Alaska, Hawaii, Puerto Rico, or APO/FPO addresses. If you are in one of these areas, please contact us before ordering. We do not ship internationally.

Shipping cost

Shipping is calculated at checkout based on weight and destination. We do not mark up shipping.

Processing time

Each kit is built to order and ships within 3–5 business days after your order is placed (not counting weekends and holidays). You will get a tracking number by email when your label is created. If we cannot ship on time, we will contact you right away with a new date and give you the choice to wait or cancel for a full refund.

Delivery time

Once shipped, delivery takes 5–10 business days in the continental US. Rural areas, weather, and carrier delays can add time.

Special handling

Because some liquid components are regulated for shipping, they travel by ground only and cannot be sent by air or expedited service.

Damaged packages

Report shipping damage within 48 hours of delivery and missing or defective components within 7 days. Email thinkfiberglass@hotmail.com with your order number and photos. See our Refund Policy for details.

Lost or stolen packages

Once the carrier marks a package delivered, we are not responsible for loss or theft, but we will help you file a claim with the carrier.

Wrong address

Please check your address at checkout. If a package is returned to us because of an incorrect address, you pay the cost to reship it.

Questions: thinkfiberglass@hotmail.com | (845) 494-6277