Refund policy
Think Fiberglass Return & Refund Policy
All sales are final. FyberLok™ kits contain liquid components that are regulated for shipping and are built to order. For safety and quality reasons, we cannot take back or refund any kit, opened or unopened, once it has shipped.
Cancellations
You can cancel for a full refund any time before your order ships. Once a shipping label is created, the order can no longer be cancelled.
Damaged, missing, or defective items
We will replace, at no cost to you:
- Shipping damage reported within 48 hours of delivery.
- Missing or defective FyberLok™ kit components (Part A, Part B, FyberMat™, FyberFil™, or other included items) reported within 7 days of delivery.
To file a claim, email thinkfiberglass@hotmail.com with your order number and clear photos of the items and packaging. Please keep the box and packaging until your claim is settled.
Not covered
We do not issue refunds or replacements for problems caused by installation, surface prep, substrate or framing movement, storage outside the labeled conditions, or not following the FyberLok™ instructions and videos. We are not responsible for labor, tile or grout removal, or other project costs.
Wrong address or refused packages
If a package comes back because of an incorrect address or a refused delivery, you pay the new shipping cost to send it again. Original shipping charges are not refundable.
Refund method
Approved refunds (cancellations) go back to your original payment method. There are no restocking fees.
You are entitled to a written copy of this policy on request.
Questions: thinkfiberglass@hotmail.com | (845) 494-6277